About Us

Mission Statement

Integrity First Property Management (IFPM) recognizes the need for excellence and integrity in the property management industry. Because of this need, IFPM will provide the BENCHMARK in property management services while maintaining a strict adherence to ethical standards. IFPM’s ability to provide personalized services coupled with a commitment to communication and reliability, ensures a healthy future for each association managed.
With the principals having 54 years of combined experience, 22 of those years with one of the largest and most successful mixed-use master-planned communities, along with a variety of community associations, IFPM’s trained, skilled employees are positioned to handle all aspects of association management with ease and efficiency. All association boards partnered with IFPM are at ease knowing their issues are handled with professionalism and character. Further, IFPM guarantees that each managed property will consistently maintain the flawless and desirable appearance that property owners are proud to call home. Every single IFPM employee believes that satisfied homeowners equal satisfied association board members.


Our Creation

While managing one of the largest master association communities in the western United States, McCormick Ranch, IFPM principals were constantly bombarded with requests for help from other associations. Most of those requests centered around one common question: “Do you know of a quality property management company?” Over time, many revealed that one of their biggest complaints with their management company was simply the LACK OF COMMUNICATION between the board members and the property managers.

After further market investigation, it was easily discovered that the need for a property management company with experience, technology, and INTEGRITY, was strongly needed. Through careful analysis, interaction with HOA board members and homeowners, and spending untold hours customizing the necessary “tools” with which to operate, Integrity First Property Management was born. Because of this thoughtful approach to successful management, IFPM has quickly succeeded in becoming a Property Management company that exceeds the needs of Arizona associations without sacrificing quality. We are proud to introduce you to Integrity First Property Management, LLC.

Our Principals

Karen Benson, CAAM, CMCA, AMS

Karen brings 38 years of experience, 22 of them as Assistant Executive Director of one of the largest master-planned communities in the western United States, McCormick Ranch. Karen initially began as a computer programmer and designed the custom software platform that was used by McCormick Ranch up until a few years ago. Karen has earned the professional designation of Certified Manager of Community Associations (CMCA) and her Association Management Specialist (AMS) accreditations through CAI, her Certified Arizona Association Manager (CAAM) accreditation through Arizona Association of Community Managers (AACM), and served on CAI's Legislative Action Committee for several years. She is a graduate of Class XIX for Scottsdale Leadership, an organization which heralds the development of business leaders. Karen provides extensive experience, knowledge, and integrity to each community association.

Gretchen Rotella, CAAM, CMCA

Gretchen brings a strong business and marketing background to IFPM. For over 11 years Gretchen helped build a budding investment firm from a small operation into a multi-million dollar power-house company where she served as its Vice-President of Operations. This unique opportunity helped Gretchen refine her popular management skills as she trained and motivated an entire staff while maintaining “the bottom line.” Gretchen is also an active member of both CAI and AACM and has also earned the professional designation of Certified Manager of Community Associations (CMCA) through CAI and her Certified Arizona Association Manager (CAAM) accreditation through Arizona Association of Community Managers (AACM).